Frequently Asked Questions

If you need to leave the credential renewal site before you finish, click the Save for later button. Your progress is kept, and when you come back you can continue where you left off. To return and continue, sign in by clicking the Sign in with AG Accounts button.

Please allow 6-8 weeks after the national office has approved your renewal.

The online renewal will automatically be sent to your district office after you submit it.

Please contact your district office to see if a hard copy renewal is available. A complete list of districts and their contact information may be found at: https://ag.org/Resources/Directories/District-Network-Offices.

We have made it easy for you to track your progress by including a status bar at the top of the page. Your renewal is not complete until you click the Yes, I want to submit my renewal button.

An email notification will be sent to you after your renewal has been successfully submitted. You will receive additional email notifications after your renewal is approved by the district office, and again when it is approved by the national office.

If you did not receive an email notice, it may be because you stopped the process prior to submitting your renewal. Please log back in to the renewal site to verify it was submitted.

If you paid your GC Dues, please do not confuse the email that you received confirming the payment of your GC Dues with the confirmation email for the submission of your renewal.

The confirmation email that you received was mostly likely confirmation of your GC Dues payment. Please double-check the wording on that email. It is likely that you stopped the renewal process after making your payment. Please log back into the online renewal system to complete your renewal.

You will be prompted to download a PDF of your renewal after you submit it.

Please email your corrections to [email protected].

You will be given the opportunity to pay your General Council Dues during the online renewal process. If you owe a late fee, the online renewal system will prompt you for that payment.
General Council dues are $10 per month for certified ministers, $20 per month for licensed ministers, and $25 per month for ordained ministers.

Renewals submitted online (or mailed) on or after January 1, 2027, 12:00 AM (CST) require a $25 late fee paid to the General Council.

The $25 General Council late fee is required from January 1, 2027, 12:00 AM (CST) through January 15, 2027, 11:59 PM (CST). The Minister Credential Renewal system will prompt you for that payment. Please renew early to avoid late fees!

Please contact your district office to determine the district portion of the late fee. A complete list of districts and their contact information may be found at: https://ag.org/Resources/Directories/District-Network-Offices.

If you recently made a payment by credit card through AG Giving, but your payment isn't showing, your online renewal may need a manual reset. Please call the Secretariat department at 1-888-349-6004. Select option 2 (minister renewals) and then select option 3 (questions about credentials). Do not select any of the payment/dues options. The Secretariat department will be able to assist you in verifying your payment and manually resetting your renewal so that you may continue the process. Alternatively, you may email the Secretariat department at [email protected].

If you mailed a check or paid through Bill Pay, it may take a while for the payment to post. Please try again in a few days. To expedite renewing your credentials, we recommend that you consider making the requested payment through the Minister Credential Renewal site. If you make this additional payment, we will automatically apply your previous payment to your next year's GC Dues after it is received and processed.

If ministers wish to pay their GC Dues by mailing a check or paying through Bill Pay, we recommend that the payment be made prior to October 1 to avoid posting issues. Ideally, ministers who wish to renew their credentials online will pay through the online renewal site.

If you are current on your monthly payments, the Minister Credential Renewal site will not require a payment.

If the system is requiring a payment it is because you are not current on your monthly payments. This could be caused by a variety of reasons. To expedite renewing your credentials, we recommend that you make the requested payment through the Minister Credential Renewal site.

If you mailed your most recent monthly payment or paid it through Bill Pay, the issue could be that your most recent payment hasn't been received or it has not been processed. If you decide to make the requested payment through the Minister Credential Renewal site, the previous payment will automatically be applied towards your next year's dues once it is received and processed.

If you would like detailed information as to why your payments are not current, please email [email protected].

If, after submitting your online renewal, you would like to make an additional payment, you may do so at the following links:

• GC Dues (be sure to select the correct year)
• Late Fee

Please enter your minister account number in the Auxiliary ID line.

For additional assistance call 1-877-840-4800 between the hours of 9:00 AM to 4:00 PM (CST), Monday–Thursday, or email [email protected].

Please contact your district office for instructions on how to make a payment to them. Do not pay the district through the Minister Credential Renewal site. A complete list of districts and their contact information may be found at: https://ag.org/Resources/Directories/District-Network-Offices.

The deadline to renew without a penalty is before January 1, 2027, 12:00 AM (CST).

Note: If you need assistance after 5:00 PM CST, please send an email or leave a voicemail at the contact information below and a member of our team will respond the next business day.

Toll-Free Number: 1-888-349-6004
Email: [email protected]

The renewal system will close on January 15, 2027, 11:59 PM (CST). If you miss that deadline please contact your district office for reinstatement information. A complete list of districts and their contact information may be found at: https://ag.org/Resources/Directories/District-Network-Offices.

If you have provided an email address to the General Secretary’s office, your login should be established with that email address. When you sign in, you can enter your password or request a one-time passcode (OTP). The code will be sent to your email, or by text if we have your phone number on file. If you can’t remember your password, use the one-time passcode option, or click the Forgot Password link to receive an email with a link to reset your password.

If you don't have an AG Accounts login, click Renew Online, then choose the Sign In With AG Accounts option and click the Create Account button to set up an account and proceed through the renewal process.

If you need assistance setting up an AG Accounts login, please email [email protected]. If you don’t receive your one-time passcode or password reset email, you may email [email protected] for assistance.

For the best experience, we recommend using the latest version of Google Chrome, Mozilla Firefox, or Internet Explorer. If you are using another Web browser, please try accessing the site with one of these browsers.

You may download the latest versions here:

• Internet Explorer: http://windows.microsoft.com/en-us/internet-explorer/download-ie
• Google Chrome: https://www.google.com/chrome/
• Mozilla Firefox: https://www.mozilla.org

If you are already using the latest version of one of these browsers but continue to have issues, please perform the following tasks in the appropriate Web browser.

Google Chrome
In Chrome click More Tools from the menu and choose Clear browsing data. A dialog box will appear. Make sure the Clear the following items from section is set to the beginning of time and check the following options:

• Browsing history
• Cached images and files
• Cookies and other site data

Then click Clear Browsing Data. You will need to close and reopen Chrome for the changes to take effect.

Mozilla Firefox
In Firefox click History from the menu and choose Clear Recent History. A dialog box will appear. Make sure Time range to clear is set to Everything and check the following options:

• Cookies
• Cache
• Offline Website Data

Then click Clear Now. You will need to close and reopen Firefox for the changes to take effect.

Internet Explorer
In Internet Explorer click Tools from the menu and choose Delete Browsing History. A dialog box will appear. Make sure Time range to clear is set to Everything and check the following options:

• Temporary Internet Files
• Cookies
• History
• Download History

Then click Delete. You will need to close and reopen Internet Explorer for the changes to take effect.

In Internet Explorer you may also try Compatibility View. To do this, click the broken page icon at the top of the screen in the Address bar. The page will refresh and you can try the site again.

If the Compatibility button does not appear in the Address bar, turn on Compatibility View by going to Tools on the menu bar and choosing Compatibility View from the drop-down menu.

Yes! The Minister Credential Renewal site is completely compatible with both Android and Apple electronic devices. However, if for some reason you have difficulty viewing some of the buttons on the page, you should switch to a desktop computer.

If you are a district admin or district officer and have been given permission to complete online renewals on behalf of credentialed ministers, please click Renew Online, then choose the Sign In With AG Accounts option. You will be directed to a page asking for the minister's account number and date of birth. Choose the Renewing Another Minister to fill out the other minister's renewal.

If you are unable to find the answer to your questions on this page, you may contact us:

By phone: 1-888-349-6004

By email:

• Miscellaneous questions about completing your renewal: [email protected]
• Help logging in to AG Accounts: [email protected]
• Paying your GC Dues outside of the minister renewal system: [email protected]

Please note that our office support hours are: Monday–Thursday, 8:00 AM to 5:00 PM (CST).